RDF description Enrique Sanz

Research Technician

Jun. 2016  -  Oct. 2019

[u' @article{zabaleta_human_2018, title = {Human {Computation} to {Enhance} {E}-{Service} {Consumption} among {Elderlies}}, volume = {2}, issn = {2504-3900}, url = {http://www.mdpi.com/2504-3900/2/19/1221}, doi = {10.3390/proceedings2191221}, abstract = {Smart Cities aim to increase citizens\u2019 quality of life. Smart Government is a part of Smart Cities domain aiming to enhance the communication and interactions of citizens and companies with government. The SIMPATICO framework combines machine and human intelligence to simplify e-services i.e., web accessible apps to accomplish administrative procedures online, and thus enable a more widespread adoption of electronic procedures. This paper reviews the impact of instrumenting e-services, in Galicia region in Spain, with SIMPATICO features, e.g., text and work\ufb02ow simplication, autocompletion of personal data and public procedure documentation and support through crowdsourced questions and answers. Particularly, taking into account the lessons learnt at the \ufb01rst pilot evaluation with Elderly people, this paper describes the public procedure model proposed by SIMPATICO which backs the application of diverse strategies to better support users while facing the completion of complex administrative procedures.}, language = {en}, number = {19}, urldate = {2018-12-14TZ}, journal = {Proceedings}, author = {Zabaleta, Koldo and L\xf3pez-de-Ipi\xf1a, Diego and Sanz, Enrique and Irizar-Arrieta, Ane and Cartelli, Vincenzo and Modica, Giuseppe and Tomarchio, Orazio}, month = oct, year = {2018}, keywords = {accessibility, human computation, piloting, simpatico, smart government, usability, web technologies}, pages = {1221} }']

[u' @inproceedings{pretel_citizenpedia:_2017, address = {San Francisco, USA}, title = {Citizenpedia: {A} {Human} {Computation} {Framework} for the e-{Government} {Domain}}, doi = {978-1-5386-0435-9/17/$31.00}, abstract = {Human computation relies on crowds of people to perform large workloads, and in this work, we want to exploit this potential to improve the experience of e-government and the use of e-services. To that end we present the Citizenpedia, a human computation framework aimed at fostering citizens involvement in the public administration. The Citizenpedia is presented as a web application with two main tools: the Question Answering Engine, where citizens and civil servants can post and solve doubts about e-services and public ad- ministration, and the Collaborative Procedure Designer, where citizens can collaborate with civil servants in the definition and improvement of new administrative procedures and e-services. In this work we present several contributions: first, the design of the Citizenpedia concept, and then, its evaluation through a set of online surveys that were filled by 152 citizens and 63 civil servants from three different countries. The surveys served to successfully validate our design, and also to provide feedback on new features that were not taken into account in the first place. We finally present the software architecture of the Citizenpedia and provide the link to its source code.}, language = {English}, booktitle = {{IEEE} {SmartWorld} 2017}, publisher = {IEEE}, author = {Pretel, Ivan and Lopez-Novoa, Unai and Sanz, Enrique and L\xf3pez-de-Ipi\xf1a, Diego and Cartelli, Vincenzo and Di Modica, Giuseppe and Tomarchio, Orazio}, month = aug, year = {2017}, pages = {1013--1018} }']